Customer Service Pledge

All our operatives and managers make this pledge when they start working for us, it is a cruical part of our company culture.

• We will always remember that our customers are the reason were here.
• We will promise to our customers only what we know we can deliver - not what we hope will happen.
• We will take responsibility for following up our promises and actions, keeping our customers informed all the way along the line.
• We will make a habit of going that little bit further for our customers by doing extra things where we can to make sure our service is remembered.
• We will treat our colleagues, as customers because we realise that the quality of service we provide is only as good as the quality of our relationships and co-operation with fellow team members.

"Read, Digest and Regurgitate"
Jeff Greenwood (Chief Executive)